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Web chat
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CHAT STARTED AT Aug 20, 2024 2:04:27 PM
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Rosie
2:01:56 PM
Hello. I’m Rosie, your Virtual Assistant. What would you like to chat about today? |
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2:02:12 PM
Policy number FPM6021714236FC |
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Rosie
2:02:12 PM
What can I help you with today! |
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2:02:30 PM
I want to cancel my policy with immediate effect please |
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Rosie
2:02:30 PM
What do you need help with? |
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2:02:33 PM
I'd like to cancel my policy |
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Rosie
2:02:33 PM
Are you in your renewal period? |
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2:02:41 PM
No |
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Rosie
2:02:41 PM
Do you still have your vehicle? |
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2:02:45 PM
No |
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Rosie
2:02:45 PM
You don’t need to give us any notice and can cancel anytime. If you’d like to cancel your policy, you can do this online in Your Account. Want to cancel your policy? Simply follow the steps below:
Just be aware that cancellation fees might be applied. Is there anything else you’d like to chat about today? |
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2:03:04 PM
I need to talk to a human please |
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Rosie
2:03:04 PM
Would you like to chat with an Agent? |
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2:03:09 PM
Yes |
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Rosie
2:03:09 PM
Sure, before doing that can you please provide some information to help my friendly colleague. What is your full name? |
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2:03:23 PM
Geoffrey Rogers |
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Rosie
2:03:23 PM
Thank you. What is your email address? |
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2:03:38 PM
geoffreyrogers1983@yahoo.co.uk |
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Rosie
2:03:38 PM
Your vehicle registration number? |
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2:04:21 PM
Hk07BXY |
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Rosie
2:04:21 PM
One second, I’m just transferring you to one of my helpful colleagues. |
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You are now chatting with Dilon
2:05:58 PM
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Dilon
2:07:06 PM
Hello Geoffrey , thanks for contacting 1ST CENTRAL. My name is Dilon . I hope you're well today, i see you looking to cancel your policy today ? |
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Geoffrey Rogers
2:07:18 PM
Yes please |
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Dilon
2:09:26 PM
Really sorry you looking to cancel , can i as well confirm the mobile number ending in 7306 is still the one in use ? |
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Geoffrey Rogers
2:09:50 PM
That's my UK number yes |
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Geoffrey Rogers
2:10:08 PM
But I am on Holiday in SriLanka now so that number is not in use today |
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Geoffrey Rogers
2:10:40 PM
My number here is +94 76 797 2354 |
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Dilon
2:11:19 PM
Okay so i will be placing you through to the policy analysis department to get this taken a look at for you. |
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Geoffrey Rogers
2:12:05 PM
Thanks |
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Geoffrey Rogers
2:12:29 PM
Will they contact me through the chat? |
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You have been transferred to queue Policy Analysis
2:12:35 PM
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You are now chatting with Luke
2:13:32 PM
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Luke
2:13:43 PM
Hello Geoffrey, I hope you’re well today, thank you for contacting 1st Central Policy Analysis, you’re speaking with Luke. I'm just checking your details match what we have on our system. |
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Luke
2:13:46 PM
Before I can discuss the policy with you today, I’ll need to ask for some details for your security. Can I please take your full name, date of birth, as well as the address and postcode for your policy? |
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Geoffrey Rogers
2:14:05 PM
Geoffrey Rogers |
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Geoffrey Rogers
2:14:17 PM
25/06/83 |
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Geoffrey Rogers
2:14:46 PM
Pennyfields, Watton Lane, Bridport, Dorset, DT65JZ |
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Luke
2:14:55 PM
Thank you, please could you also confirm the full phone number on your policy? |
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Geoffrey Rogers
2:15:15 PM
07951757306 |
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Luke
2:15:39 PM
Thank you for passing security, how can I help today? |
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Geoffrey Rogers
2:16:03 PM
I need to cancel my policy please |
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Geoffrey Rogers
2:16:12 PM
I have sold the car |
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Luke
2:16:29 PM
You would need to call our policy analysis team on 0333 043 2095 to cancel the policy. |
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Luke
2:16:34 PM
We are unable to do it over webchat |
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Geoffrey Rogers
2:17:14 PM
I'm in SriLanka on Holiday... I'm unable to call, can they please call me? +94 76 797 2354 |
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Luke
2:17:40 PM
We would not be able to make a call to that number please call us when you have the chance |
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Geoffrey Rogers
2:18:20 PM
I am unable to cancel using my account due to an ongoing issue with my NCD documents which I have submitted on multiple occasions by email and though my account |
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Geoffrey Rogers
2:18:40 PM
The service I have received has been very poor and very, very slow |
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Luke
2:19:15 PM
i do apologise for the experience you have had with us |
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Geoffrey Rogers
2:19:24 PM
Please can this account be cancelled immediately |
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Geoffrey Rogers
2:19:42 PM
Or arrange for someone to call me |
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Geoffrey Rogers
2:19:47 PM
+94 76 797 2354 |
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Luke
2:19:58 PM
i am unable to do it via webchat and we would not make an outbound call to outside of the UK |
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Geoffrey Rogers
2:20:27 PM
Ridiculous service |
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Geoffrey Rogers
2:21:04 PM
Thanks Luke... |
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Geoffrey Rogers
2:21:38 PM
What's the best number for me to call from an international number? I will not be back in the UK until December now |
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Geoffrey Rogers
2:22:01 PM
Also will I be sent a recording of this chat?? |
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Luke
2:22:37 PM
the best number to call on is 0333 043 2095 |
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Geoffrey Rogers
2:23:03 PM
So +44333 043 2095? |
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Luke
2:23:02 PM
and yes when the chat end there will be a button you can press and it will send you the whole conversation |
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Luke
2:23:23 PM
oh yes as aborad need to be 44 at start yes |
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Geoffrey Rogers
2:23:51 PM
Are U 100% this is the right number to dial?? |
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Geoffrey Rogers
2:24:04 PM
I hope U can understand my frustrations? |
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Luke
2:24:24 PM
i do fully understand if i could cancel the policy and save you the hassel of calling i would |
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Geoffrey Rogers
2:24:31 PM
I find it incredible I can't cancel via chat or you guys calling me |
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Luke
2:25:11 PM
I empathise with you but its just something as a company we do not do |
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Geoffrey Rogers
2:25:14 PM
Especially given that 'my account' is not an option for me due to the delays with the team processing my NCD documents |
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Geoffrey Rogers
2:25:50 PM
Maybe something that needs to reviewed by your company?? |
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Geoffrey Rogers
2:26:21 PM
Very poor, very slow, very frustrating service all round |
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Luke
2:27:34 PM
all i can do is apologise |
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Luke
2:28:36 PM
is there anything else i can trey help with today? |
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Geoffrey Rogers
2:29:13 PM
Not your issue really mate... It's the guys that create your processes. Frustrating for you |
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Geoffrey Rogers
2:29:28 PM
Thanks for at least trying to help |
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Luke
2:29:52 PM
Thank you for your time enjoy your time away |
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