How can we help?
Plain-English answers to the questions we hear most often. If you can't find what you need here, the Report an Issue button on your order page is the fastest path.
Refunds, Returns & Replacements — overview
How we handle issues with custom orders. The replacement-first ladder explained in plain English.
How to report a fault with your delivery
What to send us, the timing window, and what happens after you let us know something's wrong.
What "approved mockup" means
The single most important thing in your order — and why we ask you to check it carefully before you pay.
Replacement, or keep-at-discount?
When we offer one over the other, how long replacements take, and how the credit voucher works.
Delivery Terms & Conditions
Authority to leave, transit times, failed deliveries, damaged parcels, and the situations customers ask about most.