Terms & Conditions
1. Scope
These terms govern purchases from udfyn.com.au. They are to be read together with our Refunds, Returns & Replacements terms and our Delivery Terms, which form part of the same agreement. Where those documents address a matter in greater detail, they prevail.
2. Formation of the contract
Items held in a cart do not constitute an order. An order is placed on completion of checkout and payment, and is accepted when we confirm it to you. The contract is formed on that confirmation.
We may decline an order — where a garment cannot be sourced, where artwork cannot be reproduced to an acceptable standard, or where clause 5 applies. A declined order is refunded in full.
3. Approval before manufacture
Two conditions must both be satisfied before anything is manufactured: you have approved the mock-up, and you have placed the order. Approval alone does not commence production, and nor does payment without an approved mock-up.
4. Prices and payment
Prices are expressed in Australian dollars inclusive of GST. The price applying to your order is the price displayed at checkout when the order is placed, and remains fixed thereafter irrespective of subsequent movement in garment costs.
Payment is required in full before manufacture commences, save where alternative arrangements have been agreed with you in writing.
5. Artwork, ownership and permissions
You must hold the right to use the artwork you supply. In uploading a logo you confirm that you own it, or that you have the permission of the owner for it to be reproduced on the goods you are ordering. We are not in a position to verify this and rely on your confirmation.
Ownership of your artwork remains with you at all times. You grant us permission to use it for the purposes of fulfilling your order — the production of mock-ups, the preparation of production files, and the decoration of your goods — and to retain a copy so that subsequent orders need not begin again.
You further grant us permission to display the goods produced for you, including your logo as applied, as examples of our work: on this website, on our social media, in physical samples and in our advertising. We will not represent that you endorse us, and we will not provide your artwork to any third party for their own use. Should you prefer your work were not shown — a brand not yet launched, or a client who would object — tell us and it will be excluded.
Where a claim is brought against us arising from an infringement of another party’s rights by artwork you supplied, you agree to indemnify us for the reasonable costs of that claim. We will notify you promptly and afford you a reasonable opportunity to respond.
We reserve the right to decline artwork at our discretion, including artwork we consider to infringe the rights of another, or to be offensive or unlawful. Artwork declined before manufacture is refunded in full.
6. Price matching
Where you provide a genuine like-for-like quotation from another supplier, we will match or better it. Like-for-like requires the same garment, the same quantity, the same decoration method and the same number of decoration positions. We may request sight of the quotation, and may decline where it is not genuinely comparable or has lapsed.
7. Promotions
Promotional offers and credits are subject to their own terms, published with the offer concerned. Unless expressly stated, promotions may not be combined, and any offer may be varied or withdrawn before your order is placed.
8. Accounts and use of the site
You are responsible for the security of your account credentials and for activity conducted under them. Notify us if you believe your account has been accessed by another.
You may not use the site unlawfully, interfere with its operation, or reproduce our content for your own commercial purposes. The site and its contents remain our property.
9. Matters beyond reasonable control
We are not liable for delay or failure arising from events beyond our reasonable control, including supplier failure, transport disruption, natural disaster and industrial action. Where such an event affects your order we will inform you and discuss the available options.
10. Liability
Nothing in these terms operates to limit your rights under the Australian Consumer Law. Beyond those rights, our liability is limited as set out in our Refunds, Returns & Replacements terms.
11. Privacy
The handling of your information is addressed in our Privacy Policy.
12. Governing law
These terms are governed by the law of Victoria, Australia, and the parties submit to the jurisdiction of the courts of that state.
13. Variation
These terms may be varied. The version applicable to an order is the version published at the time that order was placed.
14. Contact
Enquiries concerning these terms may be directed to info@udfyn.com.au or through the contact page.