As UDFYN specializes in producing custom printed fabrics, we regret to inform you that we are unable to offer refunds or exchanges for incorrect orders. However, if the item is determined to be faulty or supplied incorrectly, we are pleased to facilitate a return within 30 days of receiving the order.
To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
A receipt or proof of purchase is required to complete your return.
There are circumstances where only partial refunds are granted (if applicable):
Any item not in its original condition, damaged, or missing parts for reasons not attributable to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email to acknowledge the receipt of your returned item. Subsequently, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Late or missing refunds (if applicable)
If you have not yet received your refund, we recommend checking your bank account first.
Subsequently, contact your credit card company, as there may be a delay before your refund is officially posted.
Then, contact your bank. Processing times may vary before a refund is posted.
If you have completed these steps and still have not received your refund, please reach out to us at mailto:sales@udfyn.com.
Shipping
To return your product, please mail it to 16A Dulcie Grove Bentleigh VIC 3204, Australia.
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For items exceeding $75 in value, we recommend using a trackable shipping service or purchasing shipping insurance.
