Q. What file types do you accept for logos?
We accept most standard file types including JPEG, PNG, PDF, EPS, AI, and PSD. For the best results, we recommend vector files (AI, EPS, or PDF).
Q. Do I need a high-resolution file?
Not necessarily. If your logo isn’t high quality, our design team will check it and let you know if there are any issues before production. Minor fixes can be made, but if a new design or major changes are needed, we’ll guide you on the best way to get it ready.
Q. What if I don’t have a good quality logo file?
Yes! If you only have a photo, screenshot, or blurry version of your logo, our designers can redraw it into a clear, sharp file, fix the colours, and remove the background so it looks perfect on your uniforms.
Q. Will colours look the same as on my screen?
We do our best to match colours as closely as possible, but keep in mind that embroidery threads and garment colours can look slightly different due to fabric texture, lighting, and screen settings.
Q. Can I see different logo positions?
Yes. You can request mock-ups showing your logo in different positions (e.g. LHS Breast, Standard Back, Front Chest etc) so you can choose the option you prefer.

Q Can I return or exchange custom products?
Since each item is customised, we can’t accept returns for change of mind. However, if there’s an issue with the product or decoration, we’ll make it right.
Q Do you offer any guarantees?
Yes. Your order is protected every step of the way: We don’t start production until you’ve approved your digital mock-ups. Our design team checks every logo to make sure it prints perfectly. You get unlimited free changes until you’re completely happy.
Q Do you offer any returns?
Blank items: 7-day return policy. Customised items: Not returnable unless faulty (7-day window applies).

Q How long will it take to receive my order?
Printing: Dispatch in 3–7 business days | Embroidery: Dispatch in 3–7 business days Delivery times are then added on top.
Q Do you offer express delivery?
Yes. You can add Express Delivery at checkout. If you have a specific deadline to meet, please call us or message our chat to confirm we can deliver on time.
Q Do you deliver Australia-wide?
Yes! Every order includes free delivery anywhere in Australia.

Q What decoration methods do you use?
We offer both printing and embroidery. Printing is great for detailed logos and logos with gradients, while embroidery gives a premium, stitched finish.
Q Are the garments good quality?
Yes. We only use premium brands and fabrics chosen for comfort, durability, and suitability for printing or embroidery.

Q Can I see my design before I order?
Yes! Every order comes with a free digital mock-up. We don’t proceed with production until you’ve approved it, and you can request unlimited changes free of charge.
Q. What if my logo file isn’t good quality?
No problem. Our design team checks every logo and if there are any issues, we won’t proceed until we let you know and get your confirmation. This way, your branding always looks professional.
Q. Can I request multiple logo positions?
Absolutely. You can add logos to the front, back, or sleeves. Our team can show you side-by-side mock-ups so you can compare and choose what looks best.
Q. Do you offer design support?
Yes. If you don’t have a logo or need one designed from scratch, we recommend using looka.com. It only takes about 5 minutes to create a logo. Simply take a screenshot and send it to us, and we’ll turn it into a high-resolution file with the background removed. We can make changes to the design of your logo and fix the quality, but we don’t design logos from scratch.